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Agent

Thank you to partners from all walks of life and aspiring individuals for your attention and recognition of the Moku Eyewear brand. To ensure brand service quality, maintain market order, and protect consumer rights and interests, we hereby issue the following official statement regarding Moku Eyewear agent recruitment.

I. Recruitment Plan Statement

At present, Moku Eyewear has not launched a national or regional agent recruitment plan, nor has it authorized or entrusted any third party to carry out related activities such as investment promotion, franchising, or agency cooperation.

At this stage, the brand focuses on optimizing self-operated channel construction, improving product quality and service experience, and is committed to providing consumers with higher-quality eyewear products and professional services. If there is an agent recruitment plan in the future, an announcement will be released through official channels such as the Moku Eyewear official website, official WeChat public account, and official customer service to ensure the authenticity and authority of the information.

II. Important Reminder

Recently, any entity carrying out activities such as agent recruitment, franchising cooperation, or investment authorization in the name of “Moku Eyewear” through online platforms, offline summits, phone invitations, etc., is deemed false investment promotion.

Moku Eyewear hereby reminds all partners and consumers to remain vigilant, enhance risk awareness, do not trust investment information released through non-official channels, and guard against fraud. For any false investment promotion activities that usurp the name of Moku Eyewear, the brand reserves the right to pursue legal liability to effectively protect the brand image, market order, and the legitimate rights and interests of all parties.

III. Contact Information

If you wish to learn about Moku Eyewear brand cooperation matters or verify the authenticity of investment information, you may contact us through the following official channels:

Official Customer Service Email: [email protected]

We will promptly answer your questions and provide accurate information.

Customized services

Our store supports customer customization. Specific customization and pricing will be determined by our experienced craftsmen after evaluation. You may send your drawings to our official email. Thank you.

Return & exchange service

我们严格遵守各国的法律下的眼镜类商品贸易的退换货服务准则和法律。在不违反本国和其他国家的贸易常见事项下,承担全部资金和品牌声誉风险。  

关于使用过程中发生的非人为原因而自然衰败和损害,以及产品开箱视频中发现的问题,我们一律承担您的损失。当然,我们建议每个客户都可以记录分享美好的开箱视频。

重申:凡出售产品自一年内发送任何质量问题,本店支持换货和退款退货处理。

Delivery Service

配送服务包括,下单到付款完成后的3天时间,客户可以指定物流或者由我们选择合适物流进行配送,到客户指定的地点或者是定时配送。配送期间发生的意外,均有保险承担,这个保险费用是包含在售价之中的,因此您只需提供地址和表单提交地址和联系方式即可。

关于配送的时长,各国本地和第三方物流时效,以实际到达为准。

超过200美金的支付,我们将免除部分或者全部物流费用。

如果您有其他需求,欢迎邮件发送到我们的官方邮箱:[email protected]

Payment

为保证你的资金安全,我们推荐使用paypal支付。

当然,我们也支持代理商的T/T支付模式。

欢迎联系我们的官方客户服务邮件地址是[email protected]

Delivery & Returns

Payment

Delivery service

Return & exchange service

Customized services

Selected Customer Photos

We protect our customers' privacy and refuse to disclose their profile photos. Thank you.

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