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Agent

Thank you to partners from all walks of life and aspiring individuals for your attention and recognition of the Moku Eyewear brand. To ensure brand service quality, maintain market order, and protect consumer rights and interests, we hereby issue the following official statement regarding Moku Eyewear agent recruitment.

I. Recruitment Plan Statement

At present, Moku Eyewear has not launched a national or regional agent recruitment plan, nor has it authorized or entrusted any third party to carry out related activities such as investment promotion, franchising, or agency cooperation.

At this stage, the brand focuses on optimizing self-operated channel construction, improving product quality and service experience, and is committed to providing consumers with higher-quality eyewear products and professional services. If there is an agent recruitment plan in the future, an announcement will be released through official channels such as the Moku Eyewear official website, official WeChat public account, and official customer service to ensure the authenticity and authority of the information.

II. Important Reminder

Recently, any entity carrying out activities such as agent recruitment, franchising cooperation, or investment authorization in the name of “Moku Eyewear” through online platforms, offline summits, phone invitations, etc., is deemed false investment promotion.

Moku Eyewear hereby reminds all partners and consumers to remain vigilant, enhance risk awareness, do not trust investment information released through non-official channels, and guard against fraud. For any false investment promotion activities that usurp the name of Moku Eyewear, the brand reserves the right to pursue legal liability to effectively protect the brand image, market order, and the legitimate rights and interests of all parties.

III. Contact Information

If you wish to learn about Moku Eyewear brand cooperation matters or verify the authenticity of investment information, you may contact us through the following official channels:

Official Customer Service Email: [email protected]

We will promptly answer your questions and provide accurate information.

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    Customized services

    Our store supports customer customization. Specific customization and pricing will be determined by our experienced craftsmen after evaluation. You may send your drawings to our official email. Thank you.

    Return & exchange service

    We strictly abide by the return and exchange service rules and relevant laws for eyewear commodity trade stipulated by the laws of all countries. We shall bear all financial risks and brand reputation risks on the premise of complying with the common trade practices of our own country and other countries.

    We will compensate for all losses caused by natural deterioration and damage of products during use due to non-human factors, as well as problems found in product unboxing videos. We also recommend all customers to record and share wonderful unboxing videos.

    To reiterate: If any quality problems occur with the sold products within one year after purchase, our store supports product replacement as well as return and refund services.

    Delivery Service

    Our delivery service covers a 3-day period after order placement and payment confirmation. Customers may choose their preferred logistics provider, or we will select a suitable one for delivery to your designated address or at a scheduled time. Any accidents occurring during delivery are covered by insurance, and the insurance fee is already included in the product price. You only need to provide your delivery address and contact information via the form.

    As for delivery time, the actual arrival time shall prevail for both local and third-party logistics across all countries.

    For orders with a payment amount exceeding 200 US dollars, we will waive part or all of the shipping fees.

    If you have any other requirements, please feel free to send an email to our official mailbox: [email protected]

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    Payment

    To ensure the safety of your funds, we recommend making payments via PayPal.

    We also accept T/T payments through our agents.

    Feel free to contact our official customer service at [email protected].

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