I. Pre-Delivery Preparation
1.1 Finished Product Verification
Upon receiving the finished products, verify that the parameters of the frame and lenses are consistent with the order and optometry prescription. Confirm the completeness of the lens anti-counterfeiting marks, qualification certificates, and supporting accessories such as the case, cleaning cloth, and warranty card.
1.2 Equipment Preparation
Ensure that testing equipment such as focimeters and pupillometers are calibrated and qualified, the testing area is clean, and basic testing conditions are met.
II. Core Quality Inspection
2.1 Lens Inspection
Recheck that the lens power and astigmatism axis are consistent with the prescription. Inspect the lens surface for no scratches or impurities, uniform coating, and no chipping or burrs on the edges.
2.2 Frame and Assembly Inspection
Check that the frame has no scratches, the screws are tight, the lenses fit closely with the frame without distortion. For special-function lenses, confirm that their functions meet requirements.
2.3 Final Inspection and Handling
Specialized personnel conduct item-by-item recheck. Stamp the inspection pass seal for qualified products; immediately return unqualified products for rework and inform the user in a timely manner.
III. Adjustment and Packaging
3.1 Wearing Adjustment
The optician adjusts the nose pads and temple arms according to the user’s facial features to ensure stable and comfortable wearing, with the optical center aligned with the pupils.
3.2 Cleaning and Packaging
Clean the lenses with an ultrasonic cleaner and wipe them dry. Put the eyewear and accessories into the exclusive Moku case; add shockproof packaging for online orders.
IV. User Handover and After-Sales Service
4.1 On-Site Delivery
Guide the user to verify the eyewear and confirm the fit by trying it on. Explain the maintenance methods and after-sales scope, and complete the delivery after the user signs for confirmation.
4.2 Supplementary Provisions for Online Orders
Send logistics information, remind the user to check the packaging, and provide free adjustment services for users with wearing discomfort.
4.3 After-Sales Follow-Up
Establish user files, conduct follow-up visits 3-7 days after delivery, and promptly answer questions and handle problems.
V. Process Control
Record information of each link, establish a traceability system, regularly review and optimize the process to improve delivery quality.