Insurance

Protect your MOKU eyewear against accidental damage, scratches and loss with our dedicated eyewear insurance plan.

1. What Our Eyewear Insurance Covers

• Accidental frame breakage & bending damage
• Deep lens scratches, cracked lenses and coating failure
• Lost or stolen eyewear (with valid police report)
• Free replacement of nose pads, hinges and small fittings
• One-time lens replacement service within policy term
• Discounted new frame upgrade when your glasses cannot be repaired

2. What Is Not Covered

• Intentional damage, improper disassembly and self-modification
• Normal wear and tear from long-term daily use
• Damage caused by chemical corrosion (perfume, chlorine, high-temperature sauna)
• Lost accessories only (cases, chains, cloths without full frames)
• Second-hand, discounted clearance frames without valid insurance registration

3. How to Purchase Insurance

1. Buy together with your new MOKU eyewear online or in-store at checkout
2. Select your insurance term: 12-month / 24-month coverage
3. Complete registration with your order number and frame serial number
4. Receive digital insurance certificate via your registered email

4. How to Make a Claim

1. Contact our client consultants via [email protected] within 7 days after damage/loss
2. Provide your order ID, insurance certificate and photos of damaged eyewear
3. For lost & stolen claims: submit an official police report
4. Our team will review your application within 3 working days and arrange repair or replacement

5. Policy Terms Reminder

• Insurance is non-transferable and only valid for the original purchased eyewear
• Claims limit: 1 full repair/replacement per insurance term
• The policy becomes effective 24 hours after successful purchase
• Refund of insurance fee is not supported once the coverage takes effect

If you have any questions about insurance coverage, claims or purchase, reach out to our customer service team for professional consultation.

Exclusive Extra Maintenance Perk

Secure our $30 per year eyewear insurance package to unlock two years of free comprehensive MOKU maintenance services, valid at all physical MOKU stores.

This complimentary maintenance package covers all routine care services: hinge tightening, frame alignment, nose pad and temple tip replacement, deep degreasing cleaning, and light surface scratch polishing.

If you wish to learn more about this bundled offer, claim rules or service booking, feel free to reach out to our support team at [email protected].