Welcome to Moku Eyewear (hereinafter referred to as “we”, “our”). These Terms of Service (hereinafter referred to as “the Terms”) govern your access and use of our official website, products, and related services (collectively referred to as “Services”). By accessing or using our Services, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and other relevant rules. If you do not agree to any part of these Terms, please refrain from using our Services.
I. Account Registration and Use
1. You must be of legal age to register an account and use our Services. When registering, you shall provide true, accurate, and complete information, and promptly update it if there are any changes. We reserve the right to suspend or terminate your account if false or misleading information is provided.
2. You are solely responsible for maintaining the confidentiality of your account credentials (username, password) and all activities conducted under your account. You shall immediately notify us of any unauthorized use of your account to minimize losses. We shall not be liable for any damages caused by your failure to properly safeguard your account.
3. You agree to use your account only for legitimate purposes, and shall not engage in any activities that violate laws, regulations, or these Terms, including but not limited to fraud, infringement of third-party rights, or disrupting the normal operation of our Services.
II. Product Purchase and Use
1. When purchasing our products, you shall confirm the product information (model, specifications, prescription parameters for customized eyewear) carefully. We shall deliver products in accordance with the order details, and you shall inspect the product upon receipt and notify us of any discrepancies or damages within 24 hours.
2. For prescription eyewear, the prescription provided by you shall be accurate and valid. We only assume responsibility for the production quality of the eyewear; if there is discomfort caused by incorrect prescription, we shall not be liable, but will provide reasonable assistance for rechecking and adjustment.
3. You shall use our products in accordance with the product instructions and maintenance guidelines. Damage caused by improper use (such as collision, extrusion, contact with corrosive substances) shall not be covered by our warranty or after-sales services.
4. For special products such as contact lenses and orthokeratology lenses, you shall use them under the guidance of a professional ophthalmologist and follow relevant medical norms. We shall not be liable for any health risks caused by improper use or failure to follow medical advice.
III. Intellectual Property Rights
1. All intellectual property rights (including but not limited to trademarks, copyrights, patents, designs) of Moku Eyewear products, website content, logos, and service marks belong to us or our authorized parties. These rights are protected by laws and international treaties.
2. Without our prior written permission, you shall not reproduce, modify, distribute, display, or use any of our intellectual property rights for commercial or non-commercial purposes, otherwise you shall bear corresponding legal liabilities.
IV. Limitation of Liability
1. We shall strive to ensure the accuracy and availability of our Services and product information, but we do not make any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
2. We shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to loss of profits, data loss) arising from your use of our Services or products, except for damages caused by our intentional misconduct or gross negligence.
3. For damages caused by force majeure, third-party service failures (such as logistics delays, payment system malfunctions), or your own reasons, we shall not be liable, but will provide necessary assistance to resolve the issue.
V. Termination of Services
1. We may suspend or terminate your access to our Services immediately without prior notice if you violate these Terms, laws, or regulations, or if we reasonably believe that your use of the Services may cause harm to us or third parties.
2. You may terminate your account at any time by contacting our customer service. Upon account termination, we will cease providing Services to you, but will continue to protect your personal information in accordance with our Privacy Policy and relevant laws.
VI. Miscellaneous
1. These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from the performance of these Terms shall be resolved through friendly negotiation first; if negotiation fails, either party may submit the dispute to the people’s court of the place where we are located for litigation.
2. We may update these Terms from time to time due to legal changes or service adjustments. The updated Terms will be posted on our official website with a revised date. Your continued use of our Services after the update constitutes acceptance of the new Terms.
3. These Terms shall be read in conjunction with our Privacy Policy, Return & Exchange Policy, and Warranty Terms. In case of any conflict, the specific policy shall prevail.
VII. Contact Us
If you have any questions, complaints, or suggestions about these Terms, please contact us through the following channels:
Official Customer Service Email: [email protected]
We will respond to your inquiry within 3-5 working days.